Customer Care
We’re Here
to Help
Delivery, protection plans, service requests and answers to common questions.
Delivery & White Glove
Our own team, our own trucks, assembly and setup included.
Protection plans
Relax More, Worry Less
Protect your new furniture with the MFS Platinum Protection Plan. It covers fabric, leather and vinyl, and wood and solid surfaces against covered accidental damage, like stains, rips, burns, liquid and heat marks, and scratches.
It also covers mechanical and structural breakdowns of frames, springs, and recliner, sleeper and lift mechanisms.
The plan price depends on your purchase subtotal. Covered problems must be reported within 30 days. Ask us for the full plan terms.
| Purchase subtotal | Plan price |
|---|---|
| $0–$500 | $99.99 |
| $501–$800 | $149.99 |
| $801–$1,500 | $199.99 |
| $1,501–$3,000 | $249.99 |
| $3,001–$5,000 | $299.99 |
| $5,001–$10,000 | $399.99 |
| $10,001–$50,000 | $499.99 |
| $50,001 and over | $699.99 |
Service requests
Request Service
Something not right with your furniture? Send us the details and our team will follow up. Prefer to talk? Call or text (409) 762-7821.
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FAQ
Common Questions
We’re at 3727 Broadway, Galveston, Texas 77550. Get directions and hours.
Monday through Saturday, 10am to 6pm, and Sunday, noon to 5pm.
Yes. Call or text (409) 762-7821.
Yes. Our designers offer free consultations in the store or in your home. Book a consultation.
Yes. We offer hundreds of custom-order options, including size, fabric, color, seat comfort and finish, with custom programs from brands like Flexsteel, La-Z-Boy and Palliser.
Yes. Our Tri-Star Delivery team delivers on our own trucks, assembles and sets up your purchase, and takes the packaging away. How delivery works.
Yes, for free. We can also remove or rearrange old furniture for a small fee.
A Wells Fargo credit card with special financing where available, and Acima lease-to-own with no credit needed. No-interest financing is available to well-qualified buyers. See financing.
Yes. Send us photos and measurements of your rooms, and we’ll recommend pieces for your space and budget, then coordinate delivery and setup.
If factory warranty service is needed in the first year, Tri-Star Delivery includes a one-time in-home service visit, with pick-up and re-delivery if needed. You can also request service below.
Please call or text us at (409) 762-7821 and we’ll walk you through the options for your purchase.
Visit the showroom
Come See Us on Broadway
3727 Broadway, Galveston · Mon–Sat 10am–6pm · Sunday noon–5pm